I had undertaken many overseas touring holidays but never with Saga. Last October Saga won the day with their 'Highlights of Malaysia' offering which, from their brochure, seemed to offer a good mix of accommodation and tour content. How wrong this was. The accommodation was excellent but the tour element, which is the main purpose of this type of holiday, failed to live up to even modest expectations. By way of explanation, I doubt whether many people would regard a visit to a tiny smallholding equates with 'a visit to a rubber plantation. To add insult the only other planned diversion for the day was a visit to an oil plantation. This amounted to our coach pulling up at the roadside alongside a plantation for a 5 minute stop. Other planned visits were to items of interest which were inaccessible and the visit amounted to a drive by.
There were 3 couples in the small party and all complained to the tour representative but little interest was shown. All 3 couples on their return complained to Saga on their return and were met by uncomprising and obdurate staff whose sole object was clearly to avoid any responsibilty and who would rather enter into very long and lengthy correspondence than concede real responsibility even though this would ultimately cause the company more harm and damage. All attempts to contact anyone of real seniority within the company are intercepted by more junior staff which does make one one wonder who runs Saga and whether the Chief Executive has any notion of of what goes on under the guise of customer care.
Sorry Saga you have clearly lost your way or simply do not care anymore.
