If anyone is thinking about going to Harveys furniture store to purchase anything beware. I bought a reclining sofa which they delivered broken. It then took 53 telephone calls and an eight week wait for it to be replaced. The broken sofa only took 10 days to be delivered. Some staff at the customer services department do not know what the Sale of Goods Act is even though Harveys broke the sale of goods act 5 times in the sale of my sofa. The Head of Customer Relations Mark Laws promised compensation for their breach of the Act and for my 53 phone calls that was 4 months ago and I am still waiting. Shoddy is not the word for this company. Try a back street furniture store they treat you as a customer.I hope they don't supply furniture to Coronation Street who they sponsor on ITV1, because that will bring the series down in stature.
Complain and Shame » Business
Harveys Furniture Store
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